At Cyber Heater, we strive to ensure total satisfaction with your purchase. Please review our complete return, cancellation, and refund policies below.
1. 60-Day Return Policy
We offer a 60-day return window, starting from the day you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Functional Defects: Returns are generally accepted for products with verifiable functional defects. Items must be returned in their original packaging along with valid proof of purchase (receipt or order confirmation).
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Special considerations may be given in exceptional circumstances at our discretion upon providing satisfactory proof of purchase.
- Return Authorization: Before sending any item back, you must contact our customer support team at [email protected] to initiate the return process.
2. Order Cancellations
Due to our rapid order fulfillment system, cancellations are time-sensitive:
- Cancellations are only accepted for full-priced items within 60 minutes of order placement.
- If you need to cancel, email us immediately at [email protected] within this 60-minute window. Once an order enters fulfillment, it cannot be canceled.
3. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange your unit for the exact same item, please email us at [email protected] with details and video/photo proof of the issue.
4. Refund Process
- Inspection: Once your return is received and inspected at our facility, we will send you an email notifying you that we have received your item and whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within a few business days.
5. Return Shipping Costs
- Customer Responsibility: You are responsible for paying all return shipping costs. Shipping fees are non-refundable.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
- Refunds are finalized only after we receive, inspect, and confirm the returned item meets all policy requirements.
6. Late or Missing Refunds
If you have not received your approved refund after several days:
- Re-check your bank or credit card statement.
- Contact your credit card company or bank—there is often processing time before a refund officially posts to your account.
- If you have completed these steps and still have not received your refund, please reach out to us at [email protected].
7. Non-Returnable & Exempt Goods
To be eligible for a return, items must not fall under the following exempt categories:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Health and personal care items
- Perishable goods (food, flowers, magazines)
- Intimate/sanitary goods, hazardous materials, or flammable liquids/gases